At a glance
Senior technician on every job
No student work. The same person handles your watch from intake to return.
Written estimate before work begins
Price is agreed in writing. Work does not begin until you approve it.
Stereo microscope diagnostics
Problems invisible to the naked eye are found and described accurately.
Timing machine report as standard
Rate measurements in multiple positions, printed and included with the watch.
Approved parts only
Sourced from authorised distributors or calibre-matched donor movements.
Consultation if anything changes
Mid-service discoveries are always discussed before additional steps are taken.
In more detail
Professional expertise
The lead technician spent fifteen years in brand-operated service centres, working on calibres across a wide range of Swiss and German manufacturers. That background gives the workshop a diagnostic approach built from direct experience rather than from general horology training alone. Difficult calibres — stripped crowns, bent pivots, hairsprings with asymmetric geometry — are not sent elsewhere or declined.
- 15+ years in mechanical watch service
- Experience with vintage and discontinued calibres
- Familiar with complex date and chronograph modules
Diagnostic equipment
The workshop uses a stereo microscope for all hairspring and escapement work, a multi-position timing machine for regulation analysis, and a demagnetiser as part of the standard inspection routine. These are not additions reserved for expensive watches — they are used in the same way on every movement that passes through the workshop.
- Stereo microscope for coil and pivot inspection
- Six-position timing machine
- Ultrasonic cleaning for overhaul work
Client communication
Intake appointments are unhurried. The technician examines the watch with you, notes its condition, and explains what the work involves before anything is agreed. If additional problems are found during the service, you are contacted and the situation is described plainly. Clients are never presented with a bill that differs significantly from the original estimate without a prior conversation.
- Written acknowledgement at intake
- Phone or email updates during long services
- No billing surprises
Clear, fixed pricing
Service prices are posted and fixed. The hairspring adjustment service is 4,800 THB; the bracelet and clasp workshop visit is 7,500 THB; the long-term calibre overhaul is 13,200 THB. These figures cover the stated work. Parts required beyond the scope of the service are quoted separately and approved by the client before being ordered.
- Published prices, not on-application estimates
- Parts billed at cost, separately itemised
- Payment accepted in THB, cash or transfer
Measurable outcomes
Every service that involves timing — hairspring adjustment or calibre overhaul — concludes with a written timing machine report showing measured rates in multiple positions before and after the work. This gives you an objective record of what changed. The report travels with the watch and serves as a baseline for future services.
- Before/after timing data in writing
- Parts log for overhaul services
- Care notes tailored to the specific watch
How the approach differs
A plain comparison between the nagatima model and what many general repair shops provide.
| Area | nagatima | Typical high-volume workshop |
|---|---|---|
| Technician continuity | Single technician, intake to return | Multiple technicians, divided tasks |
| Timing report | Printed, included with every timing service | Verbal summary, or not provided |
| Pre-work estimate | Written and signed before work begins | Verbal, sometimes revised at collection |
| Spare parts | Authorised distributors or donor calibres | Generic trade parts in some cases |
| Mid-service consultation | Always, if new issues are found | Varies; sometimes charged without notice |
| Vintage calibre experience | Extensive; core part of the intake offer | Limited; vintage watches often declined |
Distinctive features
Aspects of the nagatima service that are not found across the wider Bangkok watch repair market.
The bracelet care leaflet
Every bracelet that leaves the workshop is accompanied by a printed leaflet describing how the specific link type should be cleaned and how often the clasp mechanism should be checked for wear. This is not a generic handout — it references the actual piece serviced.
Service history documentation
The workshop maintains a record for each watch it has serviced. When a watch returns for a second visit years later, its previous readings and parts log are available for comparison. This continuity of information is rarely offered by general workshops.
No-charge initial visual assessment
Bringing a watch for an initial look costs nothing. The technician examines the case, crown, and — where the watch can be observed running — the movement behaviour, and gives a plain description of what is observed. This assessment is separate from booking a service.
Demagnetisation as a standard step
Rather than assuming magnetism only when symptoms are obvious, the workshop demagnetises every movement before regulation work begins. This removes a variable that would otherwise obscure the true effect of hairspring corrections.
Workshop milestones
16
Years in operation
1,400+
Movements serviced
60+
Calibre families handled
100%
Written estimates issued
Ready to bring your watch in?
The first step is a conversation.
Tell us what the watch is, what you have observed, and what service interests you. We will describe what the process involves and how long it typically takes before any appointment is made.
Send an Enquiry